Understanding the expectations of non-customers

In a context of development of the store network in a very competitive and rapidly changing market, our client seeks to better understand its prospects, their expectations and their food purchasing behaviors in order to adjust its brand strategy.

Methodology of the study

As part of a barometric study, Madeinvote interviewed non-customers of the O'Tera brand on social networks, living in the catchment areas of O'Tera points of sale:

  • 300 non-customers in the Lille metropolitan area
  • 50 non-customers in Amiens and 50 non-customers in Epagny
Sample size
400 respondents
Source of respondents
Country of study
france
Quotas
Housing area
Field duration
4 days
Duration of the questionnaire
6 minutes

Study results

  • Enrich the knowledge of local targets to adjust the recruitment plan for new customers
  • Measure the reputation and perception that non-customers have of the brand and position O'Tera in its competitive environment
  • Identify strengths and areas for improvement to develop the concept
  • Feed the workshop organized by the retail teams on the new O'Tera concept
Thanks to Madeinvote's targeting capacity, we were able to gather insights that were difficult to access from our non-customers as part of a barometer. We recommend using the expertise of Madeinvote in order to obtain quick insights to guide your strategic decision-making.
Rachel Bouvier
Chief Marketing Officer

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