Étude de cas

Testing a wellness/Spa offer before its launch to the target audience

Following the drop in the performance of the wellness offer in certain Center Parcs areas, the group wishes to understand the level of expectations of customers and potential customers for a wellness offer in 4 countries, and feed the ongoing strategy for the development of a new spa offer.

  • Understand the level of expectations of customers and potential customers on the wellness offer in 4 countries, following the fluctuations in performance observed in certain Center Parcs areas
  • Feed the current strategy on the spa offer
  • Evaluate the perception of a new spa and relaxation offer dedicated to both parents and children

Methodology of the study

As part of this study, Madeinvote interviewed via social networks:

  • People who have stayed in a holiday village and tourist residences in the last 3 years (Center Parcs or competition)
  • Or prospects with an appetite for wellness/spa experiences
  • Geolocated targeting around specific centers, with decreases in performance
Sample size
2068 respondents
Source of respondents
Country of study
France/Belgium/Germany/Germany/Netherlands
Quotas
Countries
Field duration
7 days
Duration of the questionnaire
8 min

Study results

  • Understand the habits of holiday village customers on wellness experiences
  • Measuring the level of satisfaction of customers of a wellness offer during their last vacation village experience
  • Measuring the perception of a new hybrid wellness offer for children and adults in holiday villages
  • Evaluate the appetite for this new offer and the purchase projections
  • Adjust the current strategy with the spa partner

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